You can ask for a refund in this cases listed below:

1- If you domain wasn’t activated

2- If you hosting wasn’t activated

Should incase your issue falls under the above condtions, you can seek for refund via submitting a ticket under the billing section

If you domain was registered but doesn’t meet necessary requirement needing to deactivation of the domain name, no refund

It should be noted that the refund will be paid to you account and can be used to purchase any other product.

Refund to bank account is not available